Questions people ask
Straight answers about how NOVA works, what it costs and how your information is kept.
What is NOVA?
NOVA is a companion app for older adults in the Caribbean. It talks with you in a familiar voice, reads letters and labels aloud, keeps medicine and appointments on track, keeps family close and calls for help in one touch.
Who is it for?
Anyone living on their own who wants a little help with the day, and the family and caregivers who look after them. Clinics and care homes can run NOVA for the people in their care.
What does it cost?
There is a free plan with daily limits. Paid plans start at US$6 a month, with a family plan for a whole household and quoted pricing for clinics. Prices are shown in Jamaican or US dollars on the pricing page.
Is Emergency SOS ever locked behind payment?
No. Emergency SOS and local emergency numbers work on every plan, including the free one. We never put a price on reaching help.
What happens when someone presses SOS?
They hold the red button for three seconds. NOVA then alerts the trusted people they have added and shows large one-tap buttons for family, caregivers and the local emergency number. NOVA never silently calls emergency services on anyone's behalf.
Does NOVA work without internet?
The app opens and shows saved information when there is no signal, and anything you write is saved and sent once the connection comes back. Talking with the companion and reading documents aloud need a connection.
Which languages does NOVA speak?
English, Jamaican Patwa, Spanish, French, Canadian French and Haitian Creole. Dates, times and money follow the country the person lives in.
Who can see my health information?
Only you and the people you approve. Family members and caregivers see what you allow, nothing more. You can download everything you hold or delete your account at any time from the app.
Can I use NOVA on a phone or tablet?
Yes. NOVA runs in the browser on any phone, tablet or computer, and can be installed on the home screen so it opens like a normal app.
How do I get help?
Write to support@goldenpalm.online or use the contact form on this site. There is also a support centre inside the app with the common answers.